FAQs

Frequently Asked Questions

When will my order be shipped and delivered?
Processing times can vary slightly, but most orders are prepared for shipment within 1–2 business days. In some cases, packages may ship the same day. Delivery typically occurs within 4–7 business days once dispatched. If an item has a longer lead time, this will be clearly noted on the product page. We’re committed to fast fulfillment and reliable shipping across all orders.

What forms of payment are accepted?
We accept most major credit and debit cards, including Visa, Mastercard, American Express, and Discover. We also support Apple Pay and Google Pay for added convenience.

What is your return policy?
We offer a 30-day money-back guarantee on all items. You can review the full return policy by scrolling to the bottom of our website and clicking on “Returns.”

Can I cancel my order?
Absolutely. If your order hasn’t shipped yet, you can cancel it for a full refund. Just email us at support@glenmare.com as soon as possible. Once your order has shipped, it falls under our 30-day return policy.

What should I do if my order arrives damaged?
Please examine the package carefully when it arrives. If you see any damage to the box, note it when signing for delivery. If you can’t inspect it right away, we suggest writing "possible damage" on the delivery receipt. Should you discover any issues once opened, please email us photos at support@glenmare.com so we can quickly arrange a replacement or refund.

How do I place an order?
Placing an order is easy! Just click "Add to Cart" on the item you’d like, then proceed to checkout to enter your shipping and payment information. You’ll receive confirmation right away. Prefer to order by phone? Call us at +1 952-206-8871 and we’ll take care of it for you.

How will I know when my order ships?
Once your order is processed, you’ll receive an email confirming shipment, along with tracking information. If any item happens to be out of stock, we’ll notify you by email or phone within one business day. We work hard to keep stock levels accurate and up to date.

Will I get an order confirmation email?
Yes, as soon as your order is submitted, an email confirmation will be sent to the address you provided. Be sure to enter your email correctly at checkout so you don’t miss it. We recommend keeping the confirmation for your records.

Can I make changes to an order I’ve already placed?
You can modify your order at no charge before it ships. Just contact us at support@glenmare.com to request changes. If your order total changes, we’ll either issue a refund or send a custom invoice to cover the difference. For immediate assistance, feel free to email or call us at +1 952-206-8871